Company Policies:
Airport Check-In: Passengers must check in at the airport counter with all luggage at least 15 minutes prior to departure. No animals of any kind may be transported on the scheduled shuttle with the exception of qualified Guide Dogs. Please contact a ticket agent about a private charter for transporting pets or regarding other special transportation or shipping needs.
Shuttle schedules are subject to change pending changes in airline flight schedules.
Shuttles with no advance ticket sales may be cancelled without notice. On
scheduled shuttles a short rest stop will be made at midpoint unless all
passengers agree to forgo the stop. Schedules:
Passengers are issued an electronic trip number upon receipt of payment.
Trips are valid for one year from date of purchase (see Changes &
Cancellations below). Ticketing:
Advance purchase is required. Payment can be made with MasterCard, VISA, American
Express, Discover, check or money order. For Credit Card purchases
exceeding $250.00 a 3% convenience fee will apply. Cash is accepted only at the Airport counter in
Boise. Printed tickets are available by request at the airport
counter in Boise. Payment:
For Terms & Conditions relating to Fares click on schedule & fares on the menu above, then scroll to the bottom that page.
Once a trip is ticketed and charged each change will incur a $10 fee. All changes are subject to
availability. No changes may occur within 12 hours of travel. Changes:
Cancellations:
Due to the limited number of seats per shuttle, once purchased, all Shuttle Trips are NON-REFUNDABLE. Please make sure all travel plans are firm prior to purchasing your ticket on the Express.
Travel may be rescheduled to another date (subject to availability), transferred to another passenger, or forfeited. All changes incur a service charge of $10. Travel must be completed within 1 year of purchase.
Sun Valley Departures:
Scheduled departure times are when the shuttle is to be loaded and leaving the valley. Passenger pickups must be completed during the 30-60 minute period prior to scheduled departure. Passengers should always be ready at least 30 minutes prior to scheduled departure. On heavy travel days passengers will receive a courtesy call the night before if their pick up is going to be more than 30 minutes prior to scheduled shuttle departure. Sun Valley Express is not responsible for missed calls, messages or incorrect contact numbers. If for any reason passengers are not prepared to leave when their shuttle arrives they will forfeit their seats. Trips are NON-REFUNDABLE.
We will only guarantee flights departing Boise a minimum of 4.5 hours after scheduled shuttle departure. Passengers who elect to book shuttles with less than a 4.5 hour window do so at their own risk.
Lost or Damaged Luggage or Personal Items:
Sun Valley Express does not tag and/or track passenger luggage or belongings for shuttle or charter passengers. We therefore will not be responsible for loss or damage to any passenger luggage or belongings for any reason. Passengers on Sun Valley Express vehicles store luggage and other personal items aboard our vehicles at their own risk. To ship a left item there is a minimum charge of $25 plus the cost of shipping.
Delays
Sun Valley Express will make a good faith effort to maintain published or contracted time schedules but will not be responsible for delays caused by weather, road or traffic conditions, mechanical failure, or any other conditions that are unforeseen. Any expenses arising from such delays including, but not limited to, missed flights, meetings, schedules or other transportation connections are the sole responsibility of the passenger. Sun Valley Express does wait for ticketed passengers with delayed flights up to a maximum of 30 minutes at its sole discretion.
For Reservations:
or Call 1.877.622.VANS