Company Policies:
Airport Check-In: Passengers must check in at the airport counter with all luggage at least 15 minutes prior to departure. No animals of any kind may be transported on the scheduled shuttle with the exception of qualified Guide Dogs. Please contact a ticket agent about a private charter for transporting pets or regarding other special transportation or shipping needs.
Shuttle schedules are subject to change pending changes in airline flight schedules. Sun Valley Express
will
cancel shuttles if there are no advanced ticket sales. Schedules:
Passengers are issued an electronic ticket number upon receipt of payment.
Tickets are valid for one year from date of purchase (see Changes &
Cancellations below). Ticketing:
Advanced purchase is required. Payment can be made with MasterCard, VISA, American
Express, Discover, check or money order. For Credit Card purchases
exceeding $1000 a 3% convenience fee will apply. Cash is accepted only at the Airport counter in
Boise or at the Sun Valley office. Printed tickets are available by request at the airport
counter in Boise. Payment:
For Terms & Conditions relating to Fares click on schedule & fares on the menu above, then scroll to the bottom that page.
A $15 service charge is assessed for each change. All changes are subject to shuttle
availability. No changes may occur within 12 hours of travel. Changes:
Cancellations:
Due to the very limited number of seats per shuttle, once purchased, all Shuttle Tickets are NON-REFUNDABLE. Therefore, please make sure all travel plans are firm prior to purchasing your ticket on the Express.
Travel may be rescheduled to another date based upon availability, transferred to another passenger, or forfeited. All travel must be completed within 1 year of purchase.
Sun Valley Departures:
Scheduled departure times are when the shuttle is to be loaded and leaving the valley. Passenger pickups must be completed during the 30-60 minute period prior to scheduled departure. Passengers will receive a courtesy call from dispatch the day before their departure notifying them of their pick up time. If passengers do not receive their call from dispatch by 3:00 pm they must call our office at 877.622.8267 prior to 5:00 pm to receive their pickup time. Sun Valley Express is not responsible for missed calls, messages or incorrect contact numbers. If for any reason passengers are not prepared to leave when their shuttle arrives they will forfeit their seats. Fares are NON-REFUNDABLE.
Lost or Damaged Luggage or Personal Items:
Valley Express, Inc. does not tag and/or track passenger luggage or belongings for shuttle or charter passengers. We therefore will not be responsible for loss or damage to any passenger luggage or belongings for any reason. Passengers on all Valley Express vehicles store and/or transport their luggage and other personal items aboard our vehicles at their own risk.
Delays
Valley Express, Inc. will make a good faith effort to maintain published or contracted time schedules but will not be responsible for delays caused by weather, road or traffic conditions, mechanical failure, or any other conditions that are unforeseen. Any expenses arising from such delays including, but not limited to, missed flights, meetings, schedules or other transportation connections are the sole responsibility of the passenger.
For Reservations:
or Call 1.877.622.VANS